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These terms and conditions set out the terms and conditions on which we offer to supply to your products advertised on this Website.
This Website is designed for you - please read these terms and conditions as they protect your interest, and if you have any comments, problems or any questions regarding our Website and/or products and services featured, please don´t hesitate to get in touch with us.
By using or accessing our Website and/or placing any order(s), you agree to be legally bound by these terms and conditions.
When you check out, we provide you with the option to choose from several shipping/delivery services at various delivery timetables. After your order is placed, you will receive a confirmation email from us and we will immediately begin processing your order.
Orders normally ship within 24 to 48 hours, except during holidays and times of high demand. Your order will at the latest be shipped/handed over to the courier after 14 days.
Once your order ships, you can track your order by logging in to “my account” on www.donluxury.com. We may also send you a confirmation email from us including a tracking number if applicable.
Please keep in mind that not all orders are shipped with a tracking number, and in those cases, you wouldn´t receive any tracking information.
If for any reason you have not heard from us, or have any questions, send an email with your order number to SUPPORT@DONLUXURY.COM.
reserves the right to divide your order and ship your ordered products in
different packages for a prompt and safe delivery. However, you as a customer
just has to pay the shipping fee (if any) only once at check out.
If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for replacement or refund. After 30 days, Don Luxury cannot accept returns for any reason other than defects.
To return an item head over to our return page and fill out the requested details. We will soon contact you, at the latest within 48 hours, and assist you with the return process.
Please note that items must be returned new, unworn and with all original packaging and swing tags still attached. We do not accept any item with any indication that it was worn or used.
Items must be returned in their original, undamaged packaging as this is considered part of the product. We are unable to accept merchandise that is not received in the above, specified conditions and in such cases, the item will be returned to the purchaser.
Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original outer packaging provided.
Until you return items to us / the supplier you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
Please note that postal costs for returned goods are the customer’s responsibility. We will reimburse any reasonable costs you incur in returning the following items to us:
- Items we
delivered to you in error
- Items that were damaged upon delivery or are defective or incorrect
If the return does not meet DON LUXURY´s criteria’s above, the return will be hold until the customer pay a handling & return fee of $45,95.
(All prices are listed in the United States Dollars)
Use of our Website
Every effort is made to ensure the complete accuracy of the content on our Website, including the description of our products, however it is possible that errors may occur. We do try to display the design of our products, including images, as accurately as possible, but there may be differences between different computer screens and print colors for which we are not responsible. Also, keep in mind that all images do not match 100% of the actual product and how it looks. The image is only for providing a fairly decent "image" of the product.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Any material downloaded or otherwise obtained through the use of this Website is done at your own discretion and risk and you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.
Acceptance of your order
Our products are offered for sale subject to availability and our acceptance of your order, which we reserve the right to reject without reason. However, we will inform you as soon as possible if the products you have ordered are not available or if your order has not been accepted, and a full refund will be given for orders which are rejected.
We may from time to time issue gift or promotional codes relating to the purchase of the products. These gift or promotional codes will only be available on the terms specified at the time of issue. Should you attempt to make an order for products using a gift or promotional code issued to another individual and/or for purposes other than those for which it was granted, we shall be entitled to reject such order. A refund will be given for all rejected orders.
After you have placed an order with us for the purchase of products, you will receive an e-mail confirming the transaction of your order.
Pricing and payment details
All prices quoted are in dollars ($), and are accurate at the time of publication, except in cases of obvious error. The price doesn't include delivery cost.
However, we cannot predict what additional charges on deliveries outside the US may be. Customs policies are different in different countries, so if you are purchasing products from outside the US, you should contact your local customs office for further information as the buyer shall be responsible for any other taxes applicable in the territory to which the product is sent.
Prices are liable to change at any time, but will not affect orders which have already been dispatched. Our Website may contain a number of products and it is always possible that, despite our best efforts, some of the products listed on our Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
We are under no obligation to provide the product to you at the incorrect (lower) price, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a miss-pricing.
Full payment will be taken at the time of placing your product order, and we reserve the right to obtain validation of your payment before accepting your order. If your order is rejected, for whatever reason, and payment has been accepted, you will receive a full refund.
Third Party Websites
We may provide links on our Website to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from companies to whose website we have provided a link on our Website, will be fit for purpose or of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller.
Overseas customers should be aware that orders shipped to international destinations are subject to inspection by customs authorities.
Notices and Complaints
All notices given by you to us (including any complaints that you may have) should be sent to DON LUXURY:
By e-mail to: SUPPORT@DONLUXURY.COM.
provide us enough information to be able to help and solve your notice or
We may give notice to you at either the e-mail or postal address you provide to us when placing an order.
Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or two days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
You and we acknowledge that, in entering into a contract, you have not and we have not relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between you and us prior to such contract except as expressly stated in these terms and conditions.
AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT
WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION
WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS
AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED
WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION
WITH YOUR USE OF OUR SITE, AND THAT DON LUXURY NOT BE LIABLE FOR ANY
DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
Law and jurisdiction
These terms and conditions shall be governed by, and construed in accordance with, the laws of The United States of America. Disputes arising here from shall be exclusively subject to the jurisdiction of US courts.
You agree to defend, indemnify and hold DON LUXURY harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
If you have any questions about our Terms & Conditions, please do not hesitate to contact us.